Enterprise Client Growth Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱4,500,000 - ₱5,500,000
Job Description:

About Volopay

We are a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.

We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations.

Our team is seeking a dedicated and experienced Customer Success Manager to ensure exceptional service delivery to our clients.

This role will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

Key Responsibilities:
  • Manage overall relationship with assigned clients, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work closely with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content.
Required Skills and Qualifications:

1-2 years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.

Significant experience in a customer-facing role, preferably in the SaaS & Fintech industry.

Proactive problem-solver with strong verbal and written communication skills.

Benefits:

We value independence and trust our team members with tasks, encouraging innovation and ownership.

We believe in freedom with responsibility and strive for results-driven approach.

Curious minds thrive here, wear multiple hats and embrace new challenges.

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