
Clinical Lead for Enterprise Clients
1 day ago
Clinical Operations Specialist (Clinical Lead) plays a pivotal role in delivering exceptional clinical services to enterprise clients. This position ensures seamless service delivery across onsite and virtual channels, providing case management, maintaining service quality, and overseeing regional clinicians.
The Clinical Operations Specialist acts as the primary clinical point of contact for assigned clients, owning the delivery and quality of monthly clinical reports and insights. They track SLAs, proactively addressing any gaps or risks, and attend client-facing meetings, facilitating escalations, and leading regular reviews.
Key Responsibilities include:
- Client Management & Reporting: Serve as the main clinical point of contact for assigned enterprise clients, own the delivery and quality of monthly clinical reports and insights.
- Clinical Service Oversight: Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels, manage transitions, escalations, and referrals for high-risk or complex cases.
- Clinician Management & Quality: Be the people manager for assigned onsite or regional clinicians, monitor session quality, flag performance issues, and provide developmental feedback.
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Clinical Operations Lead
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Lead Clinical Assessor
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Senior Clinical Operations Specialist
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Enterprise Client Success Manager
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