Computer System Support Specialist
9 hours ago
We deliver exceptional client experiences globally, connecting diverse people with shared values to create meaningful work in communities worldwide.
Our team is driven by a desire for impactful partnerships. Success comes from combining ambitious vision with operational excellence and empathy at the heart of great relationships.
Key Responsibilities- Provide hands-on technical support and feature explanations for our product.
- Install, modify, and repair computer hardware and software systems.
- Solve tickets representing staff-generated technical requests or problems.
- Maintain system functionality by testing computer components.
- Help design and implement networks.
- Consult with users to determine appropriate hardware and software needs.
- A curious and authentic individual with analytical and critical thinking skills.
- Passionate about delivering client satisfaction and exceptional customer experiences.
- 2 years of technical support experience, preferably via email and chat.
- General knowledge of web-based and mobile apps.
- Strong conflict resolution skills and even temperament.
- Native or near-native written and spoken English.
- Creative problem-solving skills and impeccable judgment.
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