Helpdesk Support Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱800,000
Job Overview

We are seeking a highly skilled Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing expert technical support to our employees, encompassing a broad spectrum of platforms and applications.

  • Assist with network maintenance, troubleshooting, and upgrades of all facilities.
  • Support advanced security systems, high availability setups, and cloud-based infrastructure.
  • Collaborate with pre-sales engineering teams on pre-sales support and develop sample project proposals.
  • Provide post-sales support to customers after product purchase.
  • Monitor requests, create returns, and document department procedures.
Main Responsibilities:
  • End user and internal network monitoring and support.
  • Troubleshoot complex technical issues and resolve problems efficiently.
  • Communicate effectively with customers and colleagues to ensure prompt resolution of issues.
Requirements:
  • Proven experience in an IT Helpdesk or technical support role.
  • Strong understanding of computer hardware, software, and network fundamentals.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft) are advantageous.
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
What We Offer:
  • A competitive compensation package.
  • Opportunities for growth and professional development.
  • Training and support to enhance technical and customer service skills.
  • A dynamic and multicultural work environment.

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