IT Systems Support Professional

4 days ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱720,000
IT Support Specialist

We are seeking a skilled IT professional to provide top-notch technical support and ensure seamless system operations. This role involves troubleshooting complex issues, configuring network equipment, administering user accounts, and managing SaaS applications.


Key Responsibilities:
  • Deliver advanced technical support via multiple channels.
  • Troubleshoot hardware, software, and network-related problems.
  • Configure and manage networking devices, including switches, access points, and firewalls.
  • Administer user accounts and access in various platforms.
  • Manage SaaS applications, including provisioning, configuration, and troubleshooting.
  • Oversee device compliance, app deployment, and policy management using Microsoft Intune.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

Requirements:
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

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