Expert Computer System Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $70,000

About Boldr

  • Boldr is a global B-Corp dedicated to delivering world-class client experiences and creating access to dignified, meaningful work in communities worldwide.
  • We are a global team united by our desire to connect diverse people with common values for bold impact.

Our Values

  • We prioritize authenticity in all our interactions.
  • We strive for curiosity in everything we do.
  • We remain dynamic and adaptable in an ever-changing environment.
  • We combine ambitious vision with operational excellence to drive success.
  • We find empathy at the heart of great partnerships.

About the Role

This position involves providing hands-on technical support, explaining features, and offering best practices guidance for our product.

A successful Technical Support Advocate operates efficiently in a fast-paced environment, maintains composure, exhibits professionalism, understands our services, and delivers the highest level of client satisfaction.

Why We Want You

We seek impact-driven individuals who are passionate about helping us grow and achieve our purpose.

We expect our team members to become our ultimate partners to success by giving their best, sharing their talents, and championing our core values: Curious, Dynamic, and Authentic.

Key Responsibilities

  • Installs, modifies, and repairs computer hardware and software systems.
  • Resolves technical issues and troubleshoots problems to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Designs and implements networks.
  • Consults with users to determine hardware and software needs.
  • Maximizes computer systems capabilities by studying technical applications.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify technical purchasing options.
  • Evaluates vendor-supplied software by studying user objectives.
  • Installs software and necessary applications.
  • Trains users on new software.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Stays updated on technical advancements.
  • Supports other team members to ensure program success.

What We're Looking For

You Are...

  • Curious and authentic.
  • An analytical thinker with attention to detail.
  • Passionate about client satisfaction.

You Have...

  • 2 years of technical support experience.
  • Experience installing and uninstalling apps.
  • General knowledge of web-based and mobile apps.
  • Possession passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven with conflict resolution skills.
  • Native or near-native written and spoken English.
  • Loads of empathy and a proactive attitude.

Additional Requirements

  • Support the team by executing initiatives and collaborating on projects.
  • Take initiative and identify areas of opportunity.
  • Acquire valuable customer insights and share them with the team.
  • Flexible work schedule.
  • Passion for Customer Experience.
  • Proven ability to work remotely with little direction.

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