Expert Product Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $90,000
Product Advocate Role Overview

The Product Advocate role is a pivotal position that involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

This strategic role requires a dedicated and knowledgeable individual to join our team, where they will be responsible for handling customer inquiries in digital and voice channels, providing technical and product support, and escalating complex problems effectively.

  • Key Responsibilities:
  • Deliver outstanding customer experiences through deep product knowledge and excellent communication skills.
  • Handle customer inquiries in digital and voice channels to provide timely and effective solutions.
  • Stay up-to-date on product changes, new features, and integrations to expand knowledge and provide informed support.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions and drive product improvements.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Requirements
  • Minimum 2 years of proven experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.

  • Customer Support Agent

    2 weeks ago

    Imus, Calabarzon, Philippines Invisible Expert Marketplace Full time

    OverviewJoin to apply for the Customer Support Agent role at Invisible Expert MarketplaceBe part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.Job OverviewWe are looking for a customer-oriented support agent fluent in English. This role requires...

  • Senior Product Setup Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeImplementation Full time ₱2,000,000 - ₱3,000,000

    Job OverviewThe Operations Implementation Specialist role is a critical position within our organization that focuses on implementing and setting up clients on our TrustArc products.This specialist will support the Technical Account Management Team in delivering exceptional client experiences by ensuring seamless product implementation and setup.Key...

  • Product Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeProductLeader Full time ₱400,000 - ₱600,000

    Product Leader OpportunityWe're expanding our product catalog and seeking a seasoned product expert to oversee its lifecycle.The Role: Product ManagerThis is an exceptional opportunity for a skilled professional to own the full scope of product management, from sourcing and technical setup through launch, documentation, inventory forecasting, and...

  • Expert Technical Support Professional

    1 week ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱1,752,209 - ₱2,135,547

    Customer Support SpecialistThe role of the Customer Support Specialist is pivotal in ensuring customer success by providing exceptional technical support and guidance.Key Responsibilities:Triage bugs and feature requests with respective teams, maintaining constant communication with customers.Collaborate with cross-functional teams to drive business...

  • Customer Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines Amz Expert Full time

    We are looking for a Customer Service Representative to work with one of our clients As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction on both the client's Amazon Seller Central account and the client's website. You will be responsible for addressing customer inquiries, resolving issues, and providing...

  • Product Development Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeDevelopment Full time $900

    Product Development ExpertWe are seeking a skilled and detail-oriented Product Development Specialist to lead product and packaging development from concept through execution.The ideal candidate will have deep expertise in both product and packaging development processes, with a strong ability to manage timelines and deliverables across multiple projects.Key...

  • Technical Product Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSkillset Full time ₱400,000 - ₱800,000

    Software Support Specialist Role OverviewThe Software Support Specialist II plays a pivotal role in assisting partners with diagnosing and resolving product issues or questions. This position works closely with cross-functional teams to troubleshoot, resolve, and document problems, ensuring partners have a positive experience with our products.Key...

  • EmploymentHero Payroll Product Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerCare Full time ₱1,500,000 - ₱2,000,000

    Job Title: Customer Care SpecialistWe are seeking a highly skilled and experienced Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional support to customers using our Employment Hero Payroll product.This role involves gathering information from customers, ensuring their continued success,...

  • Technical Product Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,550,000

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to troubleshoot technical issues.About the RoleThis is a temporary position with potential for full-time employment. As...

  • Litigation Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeLitigation Full time $9,000 - $12,000

    Job OpportunityWe are seeking a highly skilled Legal Support Specialist to join our team. As a trusted partner, you will be responsible for providing expert litigation support services to law firms across the US.Main ResponsibilitiesDiligently review and summarize extensive records, including medical documents, financial reports, and case files, ensuring...