Technical Product Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeSkillset Full time ₱400,000 - ₱800,000
Software Support Specialist Role Overview

The Software Support Specialist II plays a pivotal role in assisting partners with diagnosing and resolving product issues or questions. This position works closely with cross-functional teams to troubleshoot, resolve, and document problems, ensuring partners have a positive experience with our products.

Key Responsibilities:
  • Provide support to partners with meticulous attention to detail
  • Conduct research, analysis, and documentation of findings
  • May influence others within the Services & Support team through the explanation of facts, policies, and practices
  • Interact with partners to provide support via email, phone, chat, cases, and remote sessions
  • Maintain a knowledge base of our products and services and deliver high-quality support to partners during each interaction
  • Discuss partners' operational challenges and evaluate business data to identify areas of opportunity to help partners optimize their business strategies
  • Provide guidance and perform regular queue review for junior team members
  • Identify and escalate trending issues and potential software defects to leadership and development
  • Act as an escalation point for complex issues
  • Contribute to written articles for internal and external knowledge base
  • Identify and escalate situations requiring urgent attention to appropriate teams
  • Document partner interactions, troubleshooting, and results in a clear and concise manner and accurately report customer feedback to Engineering
  • Manage a queue of resolving support cases
  • Engage in the application of best practices per technical documentation and provide solutions based on diagnosis of the problem
  • Communicate new release features and improvements to our partners that better their experience
Required Skills and Qualifications:

To excel in this role, individuals must possess the following skills and qualifications.

  • Ability to work independently on projects and processes with general supervision
  • Practical knowledge of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per partner requirement
  • Strong desire to help our partners and peers
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
  • Organized and strong attention to detail
  • Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
Benefits and Work Environment:

This role offers a dynamic work environment with opportunities for growth and development. We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

Education and Experience Recommendations:
  • Bachelor's degree in related field or equivalent business experience
  • 2+ years of relevant experience
  • Preferred: 1+ years of experience working in a technical service-oriented position

  • Technical Product Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,550,000

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to troubleshoot technical issues.About the RoleThis is a temporary position with potential for full-time employment. As...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400

    Technical Support Specialist OpportunityWe are seeking a skilled and dynamic Technical Support Specialist to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems.The ideal candidate will have experience working in startup...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSupport Full time ₱22,500 - ₱27,500

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, providing top-notch support to customers via phone, chat, or email.The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000

    Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients. This role involves troubleshooting and resolving technical issues related to hardware, software, and network connectivity.Key Responsibilities:Providing technical assistance via phone, email, or ticketing...

  • Technical Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Seeking a skilled and customer-focused technical support specialist to provide high-quality assistance to customers.">Technical Support SpecialistWe are looking for a tech-savvy individual who can troubleshoot hardware, software, and connectivity issues, and guide customers through step-by-step solutions and product configurations.">Key...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines Sinch AB Full time

    OverviewAbout SinchSinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.Whether you need to verify users or craft omnichannel...

  • Technical Support Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱54,000 - ₱63,000

    Remote job opportunities exist for skilled professionals seeking a career in customer support. At our company, we empower individuals to find roles that align with their strengths and provide valuable feedback on every application.Job DescriptionWe seek a Customer Support Specialist who can deliver exceptional technical and functional support to customers...

  • Technical Support Solutions Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000

    Job DescriptionWe are seeking a Technical Support Solutions Specialist to play a vital role in resolving complex technical issues for our customers. This individual will serve as the primary escalation point for critical technical issues, providing expert technical support while maintaining a customer-centric approach.Main Responsibilities:Escalate and...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Title: Technical Support SpecialistThis role involves providing technical assistance and troubleshooting support for clients across various industries. The ideal candidate will possess excellent communication skills, strong analytical abilities, and experience in a call center environment.The primary responsibilities include responding to inbound...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job TitleWe are seeking a Technical Support Specialist to provide technical assistance and troubleshooting support for clients across various industries.Key ResponsibilitiesRespond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide customers through step-by-step solutions and...