Technical Product Support Representative
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to troubleshoot technical issues.
About the RoleThis is a temporary position with potential for full-time employment. As a Customer Support Specialist, you will be responsible for providing top-notch customer service and product support to maintain high standards of client satisfaction.
Key Responsibilities:- Deliver exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
- Assist customers with technical problems and provide solutions through various channels including phone, email, and chat.
- Strong Communication Skills: Proficient in English with excellent written and spoken communication skills.
- Problem-Solving Abilities: Skilled in diagnosing and resolving issues quickly and accurately.
- Empathy and Patience: Ability to understand customer concerns and provide thoughtful solutions.
- Customer Support: Provide assistance to customers via phone, email, and chat.
- Product Troubleshooting: Assist customers with technical problems and offer solutions.
- 3+ years of experience in customer service.
- Proficiency in English.
- Excellent troubleshooting and problem-solving skills.
- Strong communication abilities.
- Experience in tech-centric managed services.
- Familiarity with product support and troubleshooting processes.
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