Customer Retention Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeRetention Full time $90,000 - $125,000
Customer Retention Specialist

As a key member of our team, you will be responsible for managing assigned customer accounts and working closely with cross-functional teams to resolve customer issues.

The ideal candidate will have a strong understanding of complex software quoting and licensing principles, as well as experience with sales operations and customer success management platforms.

You will work directly with customers to ensure a smooth onboarding process and provide proactive support to drive renewals and expansions.

This is an excellent opportunity to grow your career in a dynamic environment and make a meaningful impact on our business.

  • Manage assigned customer accounts and develop strategic plans to drive retention and growth.
  • Collaborate with sales teams, professional services, technical support, and regional sales teams to resolve customer issues and improve the overall customer experience.
  • Develop strong relationships with customers and identify opportunities for expansion and upselling.
  • Stay up-to-date on industry trends and competitor activity to inform strategic decisions.
Requirements
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer.
  • BA/BS preferred or equivalent experience.
  • Strong understanding of complex software quoting and licensing principles.
  • Experience with sales operations and customer success management platforms.
  • Excellent verbal and written communication skills.
Benefits

Our company offers a competitive salary and bonus program, excellent benefits, and generous discretionary time off. We also offer a comprehensive training program and opportunities for career advancement.

We are committed to creating a diverse and inclusive work environment and welcome applications from candidates from all backgrounds.

Apply now to join our team and take the first step towards a rewarding career in customer retention

Delinea Culture & Values

We value teamwork, innovation, and integrity. Our core values guide our behaviors and success: Spirited, Trust, Respect, Ownership, Nimble, Global.

Join us in making a positive impact on our customers' businesses and shaping the future of our industry.

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