Customer Experience Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeRetention Full time ₱7,000,000 - ₱9,500,000
Customer Success Role

Job Overview

The primary focus of this Customer Success role is to ensure the effective utilization and adoption of our platform by clients, thereby fostering long-term relationships and driving growth. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive engagement, strategic planning, and expert advice.

This is an opportunity to work with a dynamic and innovative organization that prioritizes its customers' needs above all else. Our company culture emphasizes the importance of collaboration, adaptability, and a relentless pursuit of excellence.

Key Responsibilities:

  • Mastering the Platform
    • Develop in-depth knowledge of our platform and its various use cases.
    • Guide clients in leveraging features that enhance their workflow and ROI.
    • Nurture customer health from onboarding through renewal.
    • Negotiate renewal terms and proactively manage churn risks.
    • Surface upsell and cross-sell opportunities through consultative conversations.
  • Driving Customer Success Strategy
    • Partner with Sales, Product, and Marketing teams on customer-driven initiatives.
    • Bring customer feedback to internal teams to inform product improvements.
    • Help design and deliver feedback programs that increase satisfaction and retention.
    • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
    • Track engagement levels and recommend improvements where needed.

Requirements:

  • Experience and Skills
    • Proven experience in Account Management or Customer Success, particularly in roles focused on retention and product adoption.
    • Comfortable working flexible hours (Australian timezone) to support Australian clients.
    • Exceptional verbal communication skills – confident, personable, and professional in frequent client interactions.
    • Experience with client demos and presenting product value.
    • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
    • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
    • Strong organizational skills – methodical and calm under pressure, even when managing multiple priorities.
  • Nice-to-Haves
    • Experience in a tech or SaaS environment with fast-paced expectations.
    • Exposure to both customer support and light upsell or cross-sell responsibilities.
    • Track record of thriving in remote or distributed teams.

Why Join Us?

We're more than just another tech company – we're a culture-first, values-driven team that lives our beliefs:

  • Customer First – Always.
  • Passionate – We bring energy and heart to everything we do.
  • Sense of Urgency – Speed matters when solving real problems.
  • Accountable & Reliable – We own our outcomes.
  • Relentless Execution – We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

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