Client Retention Lead

3 days ago


Cainta, Calabarzon, Philippines beBeeRetention Full time ₱4,560,000 - ₱5,040,000
Job Description

This role is responsible for leading client retention efforts and driving business growth.

The ideal candidate will have 1-2 years of leadership experience in a BPO/customer service environment and strong English communication skills.

Key responsibilities include coaching assistants, developing team members, and building lasting partnerships with clients.

  • Lead direct video interactions with international clients
  • Coach and develop high-performing teams of virtual assistants
  • Shape the future of our proprietary software through hands-on testing
  • Build pathways for assistant growth and development

Key Skills:

  • Leadership experience in BPO/customer service environment
  • Client-facing account management experience
  • Team development and coaching skills
  • Strong English communication skills (written and verbal)
  • Performance management and metrics tracking experience
Benefits

Full-time position with a competitive salary range and opportunities for career growth and development.

Work from home setup with required home office equipment.

Full training and onboarding support provided.

Application Process
  1. Complete pre-qualifying questions
  2. Interview with Recruiting Team
  3. Final interview with Operations Team
  4. Receive job offer
  5. Begin training program


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