E-Commerce Retention Manager

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Direct message the job poster from Premium Invention Inc.

Premium Invention was founded in 2019 in Vancouver, Canada with one mission: to make reliable, off-grid security simple and accessible. Too many property owners—whether farms, cabins, RVs, boats, or construction sites—had no affordable way to monitor their spaces without power lines or Wi-Fi. Out of that frustration, we created our solar-powered 4G and Wi-Fi cameras: practical, eco-friendly, and built for the real world.

What started as a small project has grown into a multimillion-dollar brand trusted by thousands of property owners. We're expanding rapidly across Amazon, Walmart, BestBuy, and TikTok Shop while building systems and a team designed for scale.

At Premium Invention, we hire A+ players only — leaders who thrive in a fast-paced environment, take accountability, and connect their work directly to results. Our culture is truth over comfort, ownership over excuses, and speed over bureaucracy.

We're hiring a Retention Manager to own our email, SMS, and loyalty programs. This role blends lifecycle marketing, VIP engagement, membership growth, and customer advocacy. You'll design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value. If you've scaled retention channels before and love combining data with creativity to surprise and delight customers, this is your chance to shape our retention strategy end-to-end.

• Email, SMS & Automated Journeys - Build and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
• VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
• Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
• Customer Advocacy & Community - Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
• Customer Insights & Feedback - Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
• Cross-Functional Collaboration - Partner with Affiliate, PR, Marketplace, and CX teams to align retention efforts and maximize customer impact.

• Proven track record of scaling email/SMS programs for eCommerce.
• Experience in customer retention, VIP management, or loyalty programs.
• Excellent communicator: strong writing + comfortable engaging directly with customers.
• Data-driven — knows how to track, analyze, and present retention metrics.
• Creative mindset: designs flows, perks, and campaigns that surprise and delight.
• Experience with high-ticket products (tech/electronics) is a plus.

• Competitive base salary with room to grow as you deliver results
• Potential performance-based bonuses based on email/SMS % revenue targets, repeat purchase lift, and membership take-rate.
• Direct collaboration with the CEO, and cross-functional teams
• Creative freedom to design campaigns, perks, and programs that make a real difference.
• A strong product with proven demand and rapid marketplace expansion (TikTok Shop, Amazon, Walmart, BestBuy)
• A long-term opportunity with potential to grow
• A high-impact role where you own retention strategy end-to-end.

Please keep in mind:

• This is a full-time role (no part-time or freelancing with other clients).
• You'll join as an independent contractor, responsible for your own taxes/compliance.
• You must provide your own reliable equipment (laptop/desktop, high-speed internet, camera/mic).
• Core collaboration hours are 6:00 a.m.–12:00 p.m. PST, with a 2-hour flexibility window.
• The first month includes a training/trial period with scaled pay.
• Payments are made weekly via PayPal or bi-weekly via Wise.

Here's what you can expect if you apply:

• Initial Application Review – We'll review your CV, portfolio, and answers to any screening questions.
• Getting to Know You – Short questionnaire to understand your experience and motivation.
• Recruiter Interview – A live conversation to dive deeper into your background, skills, and fit.
• Quick Case Study – A short practical task to show how you'd approach real scenarios in this role.
• Final Interview with CEO – A deeper discussion about your ideas, vision, and how you'd scale with us.

We move fast: once we find the right candidate, we don't drag things out—we make decisions quickly. The entire process typically takes 1–2 weeks from application to final interview.

We're removing extraneous postings and keeping the focus on the role and its requirements.