E-Commerce Customer Loyalty Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeRetention Full time $90,000 - $110,000
About the Role

We're hiring a Retention Manager to own our email, SMS, and loyalty programs. This role blends lifecycle marketing, VIP engagement, membership growth, and customer advocacy.

  • Design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

The ideal candidate has a proven track record of scaling email/SMS programs for eCommerce, experience in customer retention, VIP management, or loyalty programs, and excellent communication skills.

Key Responsibilities
  • Email and SMS Program Management
  • Lifecycle Marketing and VIP Engagement
  • Membership Growth and Customer Advocacy

The successful candidate will have a strong understanding of lifecycle marketing and customer retention strategies, as well as excellent communication and project management skills.

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