Logistics Support Professional: Expertise in Voice Communication

1 week ago


Cebu City, Central Visayas, Philippines Neksjob Full time
Job Overview

NeksJob is seeking a skilled Logistics Support Professional to provide exceptional voice support to streamline our logistics operations.

Responsibilities
  • Voice Communication: Handle inbound and outbound calls related to logistics operations, ensuring timely and accurate information exchange with clients, suppliers, and internal teams.
  • Order Management: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
  • Issue Resolution: Identify and resolve logistics-related issues by coordinating with relevant departments and utilizing effective voice communication.
  • Documentation: Maintain accurate records of calls, issues, and resolutions, ensuring all communications are documented in the system.
  • System Navigation: Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.
  • Customer Support: Provide top-notch customer service by addressing inquiries, managing expectations, and ensuring customer satisfaction.
  • Team Collaboration: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
Requirements
  • Education: At least High School Graduate or equivalent.
  • Certifications: Minimum of 3 months CCE (Computer-based training) or similar certification.
  • Skills: Fluency in written and spoken business English, fast, accurate, and efficient data entry skills, problem-solving skills, active listening.
Compensation and Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. NeksJob also provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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