Customer Service Associate

1 week ago


Laoag, Ilocos, Philippines Hr1001 Full time
Job Overview

We are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative at Hr1001.

This role involves delivering exceptional service to our customers, clarifying their requirements, and addressing their concerns in a courteous and professional manner.

Main Responsibilities
  • Ensure seamless service delivery to our customers
  • Clarify customer needs and preferences
  • Listen attentively to customer inquiries and concerns
  • Greet customers with a friendly and professional demeanor
  • Prepare accurate and complete work, including notating accounts as required
  • Participate in activities designed to enhance customer satisfaction and business performance
  • May offer additional products or services
  • Track, document, and retrieve information in call tracking systems
  • May refer customer inquiries to published materials or more senior staff
Candidate Requirements

We are looking for a high school graduate with 3-6 months of relevant experience who possesses strong customer service skills, excellent communication abilities, and proficiency in computer navigation.

The ideal candidate should be able to multitask effectively, adapt quickly to changes, and possess a strong attention to detail.

Tolerance for repetitive tasks in a fast-paced environment is also essential, as well as the ability to work collaboratively as part of a team.

About Us

Hr1001 is a leading technology company that designs, builds, and runs enterprise-wide solutions that drive innovation and growth.

We pride ourselves on delivering outcomes unimagined and innovating solutions that exceed expectations.

Benefits
  • Comprehensive paid training programs
  • Exclusive discounts from partner establishments
  • Mental wellness programs
  • Professional development opportunities, including specialized courses and language classes
  • HMO, life insurance, leave conversion, and other benefits
Compensation Package

We offer a competitive salary of Php 20,000 per month, reflecting our commitment to rewarding talented individuals.


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