Service Support Specialist

1 month ago


Laoag, Ilocos, Philippines J-K Network Services Full time

We are J-K Network Services, a leading provider of consulting services, digital solutions, and IT services to over 800 global customers.

Job Summary

The Service Support Specialist will provide exceptional customer support by resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate is adaptable, open-minded, and passionate about delivering outstanding service.

Key Responsibilities:
  • Support customers via phone, email, chat, or social media in a timely manner.
  • Respond to customer complaints and resolve conflicts effectively.
  • Collaborate with the CSRs and other departments to find suitable solutions.
  • Meet or exceed performance targets, including call volume and resolution time.
About You

We welcome fresh graduates and those with experience in Customer Service. You should be amendable to working in a shifting schedule and starting as soon as possible.

What We Offer
  • A competitive salary range of PHP 20,000 - PHP 25,000 per month.
  • A comprehensive benefits package, including health insurance (HMO), life insurance, leave credits, and night differential pay.
  • Company-sponsored training, upskilling, and certification opportunities.
  • Flexible working arrangements and travel opportunities abroad.


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