Key Account Support Specialist
2 months ago
We are seeking a highly skilled and motivated Key Account Support Specialist to join our team at J-K Network Services. As a Key Account Support Specialist, you will be responsible for providing exceptional customer support and ensuring the satisfaction of our valued clients.
About J-K Network ServicesJ-K Network Services is a global ownership base with over 800 customers worldwide. We offer a range of consulting services, digital solutions, and IT services that cater to the diverse needs of our clients.
Salary and BenefitsThe successful candidate can expect a salary of approximately PHP 20,000 - PHP 25,000 per month, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, life insurance, leave credits, night differential pay, allowances, and company-sponsored training and certification programs.
Job ResponsibilitiesThe key responsibilities of this role include:
- Providing timely and effective support to customers via phone, email, chat, or social media
- Responding to customer inquiries and resolving issues in a professional and courteous manner
- Handling customer complaints and returns, and resolving conflicts through effective communication and problem-solving skills
- Collaborating with a team of CSRs and other departments to find appropriate solutions to problems
- Meeting or exceeding performance targets, such as call volume and resolution time
To be successful in this role, you will need:
- Experience in customer service, preferably in a BPO or IT company
- A bachelor's degree (non-bachelor's degree holders are also welcome to apply)
- Fresh graduates are encouraged to apply, and prior experience in customer service is an advantage
- Able to start work immediately, or able to start as soon as possible is an advantage
- Able to work in a shifting schedule
The recruitment process for this role includes:
- HR Interview
- Second Interview
- Final Interview
- Job Offer
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