Help Desk Technician

2 days ago

Cebu City, Central Visayas, Philippines beBeeITSpecialist Full time $40,000 - $60,000

Job Title: IT Support Specialist

Job Summary:

The IT Support Specialist plays a vital role in providing technical support and assistance to end-users within the organization. This position involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the smooth operation of computer systems and networks.

Key Responsibilities:
  1. Technical Support:
  • Respond to and resolve user inquiries and issues via phone, email, or in-person.
  • Troubleshoot hardware, software, and network-related problems.
  • Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
System Maintenance:
  • Perform routine maintenance and updates on computer systems and networks.
  • Monitor system performance and ensure optimal functionality.
  • Manage user accounts and access permissions.
Network Support:
  • Assist with network setup, configuration, and troubleshooting.
  • Ensure network security and perform regular checks for vulnerabilities.
  • Coordinate with the network administrator to implement network policies and procedures.
Software Support:
  • Install and update software applications as needed.
  • Provide support for enterprise applications, ensuring they run smoothly.
  • Train users on new software and systems.
Documentation:
  • Maintain accurate records of IT issues and resolutions.
  • Create and update technical documentation and user guides.
  • Document changes in the IT infrastructure and procedures.
Asset Management:
  • Keep an inventory of all IT hardware and software assets.
  • Manage hardware lifecycle, including procurement, deployment, and decommissioning.
Customer Service:
  • Deliver exceptional customer service by maintaining a helpful and positive attitude.
  • Communicate effectively with users to understand their needs and provide timely solutions.
  • Follow up with users to ensure their issues are resolved satisfactorily.
Collaboration:
  • Work closely with other IT team members to address and resolve complex issues.
  • Collaborate with other departments to support IT needs and projects.
  • Participate in IT-related projects and initiatives.
Professional Development:
  • Stay updated with the latest technology trends and best practices.
  • Attend training sessions and workshops to enhance skills and knowledge.
  • Share knowledge and mentor junior team members.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2+ years of experience in IT support or a similar role.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Skills:

  • Strong troubleshooting and problem-solving skills.
  • Proficiency in Windows and macOS operating systems.
  • Knowledge of networking principles and protocols.
  • Familiarity with enterprise software applications.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong organizational skills.

  • Help Desk Technician

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱500,000 - ₱850,000

    IT Support SpecialistAssist and resolve internal technology issues by providing direct user support via phone, email, and ticketing systems.The successful candidate will be the first point of contact for users experiencing technical difficulties with company devices or software. Key responsibilities include:Triage and resolve Tier 1 issues within a set...

  • Copy of Service Desk Technician

    16 hours ago

    Cebu City, Central Visayas, Philippines Dynamix Full time $70,000 - $120,000 per year

    Your missionThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more...

  • Help Desk Professional

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time $50,000 - $70,000

    Service Desk Analyst RoleWe are seeking a highly skilled Service Desk Analyst to provide exceptional customer service and technical support to clients.Provide end-user service desk support via phone, email, and chat.Manage incidents and requests within the ServiceNow ticketing system.Perform daily ticket follow-ups with end users.Resolve username and...

  • Help Desk Customer Service Agent

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeRepresentative Full time ₱250,000 - ₱450,000

    Job Description">We are seeking a skilled Help Desk Representative to join our team. In this role, you will work in a high-volume help desk environment supporting customers and analysts in providing incident resolution for various products and services.">Core Responsibilities:">">Assessment & validation of tickets that come into the help desk">Basic remote...

  • Copy of Copy of Service Desk Technician

    7 days ago

    Cebu City, Central Visayas, Philippines Dynamix Full time

    Your missionThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more...

  • Help Desk Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $12,000 - $24,000

    As a Help Desk Professional, you will play a vital role in ensuring that our clients receive exceptional customer support. This position is ideal for individuals who are passionate about delivering outstanding service and have a knack for problem-solving.Job DescriptionProvide technical assistance to customers via phone, email, or chatRespond to customer...

  • Help Desk Support

    6 days ago

    Cebu City, Central Visayas, Philippines Advanced World Systems Inc. Full time $104,000 - $130,878 per year

    Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningCommand Center/HelpdeskJob...

  • Help Desk Technician

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱550,000

    Job DescriptionThe IT Support Specialist plays a vital role in ensuring the smooth operation of computer systems and networks within an organization. This position involves providing technical support and assistance to end-users, troubleshooting hardware and software issues, maintaining IT infrastructure, and resolving user inquiries and issues.This is a...

  • Help Desk Representetive

    2 weeks ago

    Cebu City, Central Visayas, Philippines NCR Voyix Full time

    OverviewJoin to apply for the Help Desk Representetive role at NCR Voyix.Core ResponsibilitiesAssessment & validation of tickets that come into the HelpdeskPerform basic remote troubleshooting with end-users of PCs and retail point-of-sale devicesRemotely dispatch service personnel, and work directly with customers to understand the problems and ensure a...

  • Help Desk Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000

    We are seeking a talented IT professional to join our team as an Entry Level Service Desk Specialist. As part of this role, you will be responsible for providing technical assistance and support to employees and non-employees regarding computer, networking, printing, hardware, and software related issues.Key Responsibilities: