Help Desk Technician

12 hours ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱550,000
Job Description

The IT Support Specialist plays a vital role in ensuring the smooth operation of computer systems and networks within an organization. This position involves providing technical support and assistance to end-users, troubleshooting hardware and software issues, maintaining IT infrastructure, and resolving user inquiries and issues.

This is a dynamic role that requires strong problem-solving skills, technical expertise, and excellent communication skills. The IT Support Specialist must be able to work independently and as part of a team to address complex issues and ensure seamless system performance.

  • Key Responsibilities:
    1. Technical Support:
      • Respond to and resolve user inquiries and issues via phone, email, or in-person.
      • Troubleshoot hardware, software, and network-related problems.
      • Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
    3. System Maintenance:
      • Perform routine maintenance and updates on computer systems and networks.
      • Monitor system performance and ensure optimal functionality.
      • Manage user accounts and access permissions.
    5. Network Support:
      • Assist with network setup, configuration, and troubleshooting.
      • Ensure network security and perform regular checks for vulnerabilities.
      • Coordinate with the network administrator to implement network policies and procedures.
    7. Software Support:
      • Install and update software applications as needed.
      • Provide support for enterprise applications, ensuring they run smoothly.
      • Train users on new software and systems.
    9. Documentation:
      • Maintain accurate records of IT issues and resolutions.
      • Create and update technical documentation and user guides.
      • Document changes in the IT infrastructure and procedures.
    11. Asset Management:
      • Keep an inventory of all IT hardware and software assets.
      • Manage hardware lifecycle, including procurement, deployment, and decommissioning.
    13. Customer Service:
      • Deliver exceptional customer service by maintaining a helpful and positive attitude.
      • Communicate effectively with users to understand their needs and provide timely solutions.
      • Follow up with users to ensure their issues are resolved satisfactorily.
    15. Collaboration:
      • Work closely with other IT team members to address and resolve complex issues.
      • Collaborate with other departments to support IT needs and projects.
      • Participate in IT-related projects and initiatives.
    17. Professional Development:
      • Stay updated with the latest technology trends and best practices.
      • Attend training sessions and workshops to enhance skills and knowledge.
      • Share knowledge and mentor junior team members.
    19. Requirements
      • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
      • Experience: 2+ years of experience in IT support or a similar role.
      • Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Skills
    • Technical Skills:
      • Strong troubleshooting and problem-solving skills.
      • Proficiency in Windows and macOS operating systems.
      • Knowledge of networking principles and protocols.
      • Familiarity with enterprise software applications.
    • Soft Skills:
      • Excellent communication and interpersonal skills.
      • Ability to work independently and as part of a team.
      • Attention to detail and strong organizational skills.

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