Healthcare Support Advocate

7 days ago

Tanauan, Calabarzon, Philippines beBeeCareer Full time ₱25,000 - ₱35,000
Job Description

As a Patient Support Representative, you will be the primary point of contact for patients, providing exceptional customer service and support throughout their healthcare journey. Your role will involve responding to patient inquiries in a prompt and professional manner, addressing their concerns and questions with empathy and compassion.

You will also be responsible for managing incoming leads and conducting timely follow-ups to maximize engagement and conversion. Additionally, you will work closely with clinic staff and chiropractors to schedule initial consultations and follow-up appointments, ensuring seamless coordination and communication.

The ideal candidate will possess excellent verbal and written communication skills, with a personable and empathetic approach. You should also have a strong background in the medical or allied health field, as well as experience working in a customer service or sales support role within a healthcare environment.

Required Skills and Qualifications
  • Excellent verbal and written communication skills
  • Possession of a Bachelor's degree or Certificate IV in a relevant discipline (highly desirable)
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment
  • Strong background in the medical or allied health field (highly desirable)
  • High level of discipline in following procedures, scripts, and workflow systems
  • Ability to balance warm patient interactions with timely task completion
  • Strong time management and multitasking abilities in a fast-paced setting
  • Competency with CRM and lead management tools
Benefits
  • Work from home
  • Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time)
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
Others

We're not just another BPO – we're a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

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