Healthcare Technology Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time $45,000 - $60,000

At our organization, we specialize in recruiting and managing high-caliber staff for dynamic healthcare facilities. We leverage our extensive global network to connect clients with highly qualified professionals, offering tailored services to meet their unique business needs.

The Opportunity:

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

This position is remote, offering flexibility and convenience.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate teams.
  • Maintain professional communication, especially when dealing with clinical staff in time-sensitive situations.
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is preferred.
  • Ability to work under pressure and prioritize tasks based on urgency and impact.
Benefits:

This remote opportunity offers flexibility and convenience, allowing you to work from home while contributing to our growing business.

Essential Tools:

Reliable computer, noise-cancelling headset, second monitor, and stable internet connection are required for this role.

Don't miss out on this opportunity to join our team

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