Strategic Client Manager

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱4,000,000 - ₱8,000,000
About This Role

This is a full-time, remote Account Manager position where you will lead a portfolio of clients—turning great ideas into measurable outcomes.

Job Description

The Account Manager oversees a portfolio of small to mid-market accounts, driving product adoption, renewals, and revenue growth through strategic guidance and strong customer relationships. This role ensures customer satisfaction by analyzing engagement data, leading business reviews, and proactively addressing needs to maximize long-term value.

Main Responsibilities:
  • Manage a portfolio of around 30–100 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals.
  • Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
  • Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
  • Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
  • Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
  • Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
  • Continually assess, document, and analyze customer progress toward revenue goals and results.
  • Monitor customer health, proactively address issues, and act as an escalation point for critical matters.
Requirements

To be successful in this role, you must have:

  • A Bachelor's degree relevant to the position.
  • Two or more years of professional experience in a sales or account management style position.
  • Proven history managing a portfolio of similar-sized clients.
  • Technical proficiency on SaaS products.
Skills & Experience

You should possess:

  • Previous customer service experience and the ability to build rapport with our customers via phone, email, and video conferencing;
  • The ability to work both in a team and independently with excellent time management and organisational skills;
  • Growth mindset;
  • Ability to take initiative and think creatively to solve any problems that may arise;
  • Resilience in a scale-up environment where we often must solve problems not encountered before;
  • Excited by technology and the powerful benefits it can provide our customers;
  • Strongly driven to achieve and take pride in excellent outcomes;
  • Our ideal candidate is comfortable with responsibility, change, and continual learning;
  • Strong verbal and written communication skills.
Why Join Us

We believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We offer a range of benefits including fixed weekends off, HMO coverage, group life insurance, free lunch, soft breakfast, coffee, sports wellness clubs, subsidised gym membership, engagement bonuses, performance bonuses, exclusive discounts, themed events, community give-back programs, and personal development workshops.

Join us as an Account Manager and make every client a success story.

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