Strategic Operations Leader

24 hours ago

Angeles City, Central Luzon, Philippines beBeeOperations Full time $180,000 - $200,000
Job Title:

Strategic Operations Leader

Job Description

We are seeking a skilled and results-driven Strategic Operations Leader to join our team. As the operational anchor of a high-performing Executive Partner team, you will ensure seamless client delivery and exceptional service standards.

You will shape operational strategy, establish processes that enable growth, and lead the team to consistently exceed expectations.

This role requires a sharp and strategic thinker who can drive seamless execution across teams, monitor performance, and identify areas for improvement.

Key Responsibilities:
  • Delivery Oversight & Client Success:
    • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
    • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Team Leadership, Training & Coaching:
    • Lead, mentor, and inspire a remote team of Executive Partners, driving both performance and engagement.
    • Design and execute comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Operational Systems & Process Optimization:
    • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
    • Partner cross-functionally with Training, Partnerships, and the CEO to streamline processes and strengthen operational alignment.
  • Escalation Management & Strategic Problem Solving:
    • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
    • Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.
Requirements:
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • Brings 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Possesses proven stakeholder or client-facing communication experience.
  • Is tech-fluent, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Demonstrates a work style characterized by high autonomy, being self-managed, and outcome-driven.
  • Can align with MENA hours and is flexible for urgent needs.
  • Communicates fluently, assertive, and proactive in English, both written and spoken.
  • Is experienced in async, remote team environments.
  • Thrives in change, chaos, and shifting priorities, showcasing operational agility.
Nice-to-Haves:
  • EA Coaching: Experience in EA coaching will be valuable as you'll mentor and support a growing Executive Partner (EP) team.
  • Onboarding & Training: Skills in onboarding and training contribute to faster EP ramp-up and delivery.
  • Process Improvement: Ability to drive process improvement supports scale and system building.
  • Conflict Resolution: Experience in conflict resolution helps manage client escalations diplomatically.

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