Executive Client Relationship Manager

2 days ago

Angeles City, Central Luzon, Philippines beBeeAccount Full time ₱900,000 - ₱1,200,000

Job Title: Senior Account Manager

We are seeking a highly skilled and experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for overseeing key client relationships, managing a team of account executives, and driving customer satisfaction and retention.

Key Responsibilities:
  • Lead and mentor a team of account executives, providing guidance and support to ensure high performance and professional growth.
  • Develop and implement strategic account plans to maximize client satisfaction and revenue growth.
  • Serve as the primary point of contact for high-value clients, addressing their needs and concerns.
  • Collaborate with cross-functional teams to deliver innovative solutions and ensure seamless service delivery.
  • Monitor and analyze account performance metrics, identifying areas for improvement and implementing corrective actions.
  • Conduct regular client meetings and presentations to maintain strong relationships and identify new business opportunities.
  • Oversee the resolution of complex client issues, escalating when necessary.
  • Contribute to the development of account management best practices and standard operating procedures.
Qualifications:
  • 3-5 years of experience in account management, with a proven track record of client retention and growth.
  • 1-2 years of team leadership experience, demonstrating the ability to motivate and develop team members.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strategic thinking and planning skills, with the ability to translate client needs into actionable plans.
  • Project management experience, including the ability to manage multiple accounts and priorities simultaneously.
  • Industry-specific knowledge relevant to our sector (preferred).
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
Benefits:

We offer a competitive salary and benefits package, including a comprehensive health insurance plan, 401(k) matching program, and generous paid time off.

All your information will be kept confidential according to EEO guidelines.

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