Client Experience Manager
5 days ago
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring prompt and effective communication.
- Manage client onboarding, engagement, and retention initiatives.
- Monitor client satisfaction and proactively address concerns or issues.
- Collaborate with internal teams (Operations, Sales, Support) to deliver seamless client experiences.
- Analyze client feedback to identify opportunities for process improvement.
- Develop and implement strategies to strengthen client relationships and loyalty.
- Prepare and present reports on client satisfaction metrics and service outcomes.
Qualifications:
- Bachelor's degree in Business, Management, Communications, or related field.
- At least 3–5 years of experience in client management, account management, or customer success.
- Strong interpersonal and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple accounts/projects simultaneously.
- Proficiency in CRM systems and MS Office/Google Workspace tools.
Job Types: Full-time, Permanent
Benefits:
- Company events
- On-site parking
- Staff meals provided
Application Question(s):
- How much is your expected salary?
Work Location: In person
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