Client Experience Manager

6 days ago

Angeles City, Central Luzon, Philippines The BOSS System Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

  • Serve as the primary point of contact for clients, ensuring prompt and effective communication.
  • Manage client onboarding, engagement, and retention initiatives.
  • Monitor client satisfaction and proactively address concerns or issues.
  • Collaborate with internal teams (Operations, Sales, Support) to deliver seamless client experiences.
  • Analyze client feedback to identify opportunities for process improvement.
  • Develop and implement strategies to strengthen client relationships and loyalty.
  • Prepare and present reports on client satisfaction metrics and service outcomes.

Qualifications:

  • Bachelor's degree in Business, Management, Communications, or related field.
  • At least 3–5 years of experience in client management, account management, or customer success.
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple accounts/projects simultaneously.
  • Proficiency in CRM systems and MS Office/Google Workspace tools.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • On-site parking
  • Staff meals provided

Application Question(s):

  • How much is your expected salary?

Work Location: In person

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