Finance Customer Support

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time $60,000 - $80,000 per year

Accounts Receivable Analyst

We're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met.  Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we're scaling our order-to-cash process globally, and this role is crucial to its success

What you'll achieve

  1. Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
  2. Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
  3. Escalate disputes to Stakeholders if appropriate.
  4. Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
  5. Assist with ad-hoc projects as required

About you

  1. 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
  2. Strong understanding of order-to-cash cycle and business processes
  3. Excellent organizational skills with the ability to prioritize tasks and various deadlines
  4. Strong aptitude and proficiency in Excel
  5. Excellent communication and organizational skills, both written and verbal
  6. Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
  7. Desire to learn and grow in Revenue Accounting for a high growth business

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