
Finance Customer Support
2 weeks ago
Accounts Receivable Analyst
We're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.
As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we're scaling our order-to-cash process globally, and this role is crucial to its success
What you'll achieve
- Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
- Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
- Escalate disputes to Stakeholders if appropriate.
- Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
- Assist with ad-hoc projects as required
About you
- 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
- Strong understanding of order-to-cash cycle and business processes
- Excellent organizational skills with the ability to prioritize tasks and various deadlines
- Strong aptitude and proficiency in Excel
- Excellent communication and organizational skills, both written and verbal
- Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
- Desire to learn and grow in Revenue Accounting for a high growth business
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