Remote Technical Support Specialist

7 days ago

Rizal, Philippines beBeeTechnical Full time $25,000 - $35,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions to meet client needs. We seek skilled and customer-focused technical support representatives to provide assistance and troubleshooting support for clients across various industries. The role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

  • A high-speed internet connection is required.
  • An appropriate, quiet work environment must be maintained.
  • Strong proficiency in English is necessary.
  • Previous call center experience is mandatory.

To be considered, complete a full application on our careers page including screening questions and a brief pre-employment test.

Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email.
  2. Diagnose and troubleshoot hardware, software, and network issues.
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary.
  4. Document all customer interactions accurately in the system.
  5. Maintain up-to-date knowledge of products, services, and support procedures.
  6. Ensure customer satisfaction by providing timely and effective resolutions.
  7. Follow company protocols and security guidelines when handling sensitive information.
  8. Collaborate with internal teams to improve support processes and customer experience.
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance.
Candidate Qualifications

Ideal candidates are highly motivated and dedicated individuals.

  • Must be 18 years or older.
  • High school diploma or equivalent is required.
  • Previous call center experience is essential.
  • Work-from-home experience is mandatory.
  • Strong command of the English language is necessary.
  • Typing speed of 20+ WPM is required.
  • Basic proficiency in Microsoft Office is needed.
  • Familiarity with Windows operating systems is essential.
  • Strong troubleshooting and follow-up skills are necessary.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills are required.
Benefits and Compensation

We offer competitive compensation and benefits designed to grow with you.

  • HMO coverage is provided.
  • Dental coverage is included.
  • Free meals during training are offered.
  • Career growth and learning opportunities exist.
  • Performance and loyalty bonuses are available.
  • Employee shuttle services are provided.
  • Company retreats and off-site events are held.

Our comprehensive benefits package is designed to support your well-being and career development.

Requirements and Restrictions

This role requires the ability to sit/stand for long periods while using a computer and headset. Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to age, ancestry, color, gender identity, national origin, disability, or any other protected characteristic.

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