Technical Support Specialist

7 days ago

Rizal, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing exceptional remote support to our customers.

Main Responsibilities:

  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.

About the Ideal Candidate

The ideal candidate will have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.

Key Qualifications

  • Technical support experience in a related field.
  • Excellent communication and problem-solving skills.
  • Proficiency with CRM/ticketing systems.
  • Able to work independently and as part of a team.

Benefits

This is an exciting opportunity to join a dynamic team and contribute to our mission. We offer a competitive salary, opportunities for growth and development, and a collaborative work environment.

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