Remote Desktop Support Specialist

7 days ago

Rizal, Philippines beBeeExpert Full time ₱600,000 - ₱900,000

Job Title: Desktop Support Expert

Job Description

This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

The successful candidate will be responsible for troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.

The specialist will also assist in the setup, configuration, and maintenance of desktop systems and software, as well as provide guidance and training to users as needed.

Key Responsibilities
  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
Required Skills and Qualifications

Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience:

  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.

Technical Skills:

  • Proficient in Windows and macOS operating systems.
  • Strong knowledge of Microsoft Office Suite and other common desktop applications.
  • Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory and user account management.
  • Basic knowledge of hardware components and troubleshooting techniques.
Benefits

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.

The successful candidate will receive competitive compensation and benefits package, including opportunities for professional growth and development.

This is a great opportunity to work in a team-oriented environment and make a real difference in the lives of our customers.

Other Information

We are an equal opportunities employer and welcome applications from all qualified candidates.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter, to [insert contact information].

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