Remote Technical Support Specialist

7 days ago

Rizal, Philippines beBeeSupport Full time $60,000 - $75,000
IT Support Specialist

We are seeking a highly skilled professional to provide end-user support via phone, email, and chat.

Main Responsibilities:

  • Offer white-glove service desk support for end-users.
  • Manage incidents and requests within the ticketing system.
  • Perform regular follow-ups with end-users regarding their tickets.
  • Resolve username and password issues.
  • Provide software and application support.
  • Assist with remote hardware troubleshooting and repair for various devices.

Requirements:

  • A reliable internet connection is required.
  • CompTIA A+ certification is preferred.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory is required.
  • At least one year of experience working with Mac OS is necessary.
  • Familiarity with ServiceNow ticketing systems is essential.
  • Proficiency in remote access tools like LogMeIn, TeamViewer, and Take Control is necessary.
  • Ability to troubleshoot and resolve Windows hardware and software issues remotely.
  • A minimum of two years of progressive experience in technical support roles, preferably in an MSP or call center IT environment.
  • Technical proficiency in common hardware, software, and technologies such as Windows, Office, iOS, laptops, tablets, MDM, VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Familiarity with call center metrics and KPIs.
  • A college or technology school degree is preferred.
  • Strong multitasking and time management skills are necessary.
  • Excellent communication and problem-solving skills are essential.

Work Schedule: Monday-Friday, 9:00am-6:00pm EST

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