Technical Support Specialist

1 week ago

Rizal, Philippines beBeeTechnical Full time $60,000 - $75,000
Technical Support Specialist Role Overview

This technical support specialist position presents an excellent opportunity to develop your skillset and contribute to a dynamic team within the IT outsourcing industry.

As a technical support specialist, you will be responsible for delivering high-quality end-user service desk support via phone, email, and chat. This includes managing incidents and requests within the ServiceNow ticketing system, performing daily ticket follow-ups, and resolving username and password problems.

Key Responsibilities:
  • Service Desk Support: Provide white-glove end-user service desk support via phone, email, and chat.
  • Ticket Management: Manage incidents and requests within the ServiceNow ticketing system.
  • Daily Follow-ups: Perform and document daily ticket follow-ups with end-users within respective ticketing systems.
  • Password Issues: Resolve username and password problems.
  • Software Support: Perform uninstall/reinstall of approved software applications to devices.
  • Authentication: Provide multifactor authentication, single sign-on, and VPN support.
  • Hardware Support: Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • General Support: Provide support for general 'how-to' inquiries.
Required Skills and Qualifications:
  • A reliable, high-speed internet connection is required.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year of Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience remotely troubleshooting Windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, mobile device management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • A college or technology school degree is preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
Benefits:

This role offers the opportunity to join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

What We Offer:

We offer a dynamic work environment that fosters collaboration, innovation, and professional growth. Our team is committed to delivering exceptional results and providing unparalleled customer satisfaction.

  • Technical Support Specialist

    1 week ago

    Rizal, Philippines beBeeSupport Full time $60,000 - $90,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our learners, ensuring they have a smooth and successful learning experience.You will be responsible for...

  • Technical Support Specialist

    1 week ago

    Rizal, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,500,000

    Job Title: Technical Support SpecialistDescriptionWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.ResponsibilitiesProvide first-level support to end users, resolving or escalating issues related to software, systems, and...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing exceptional remote support to our customers.Main Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively to...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking skilled and customer-focused technical support specialists to provide top-notch assistance and troubleshooting solutions for clients across various industries.This role involves delivering excellent service through:Responding to inbound technical support requests via phone, chat, or email.Diagnosing and resolving hardware, software,...

  • Technical Support Specialist

    1 week ago

    Rizal, Philippines beBeeTechnical Full time $5,000 - $5,500

    Job Overview:We are seeking a skilled Technical Support Specialist to deliver exceptional customer experiences and drive business growth through effective technical support.About the Role:Provide timely and friendly customer support via multiple channels, ensuring seamless interactions and problem resolutions.Document customer interactions and resolutions...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,000,000

    Unlocking innovation in patient care and practice management:We are a leading provider of technology solutions serving 3,000+ clients across the US.About You:You are detail-focused, thrive in technical environments, and enjoy building and problem-solving. You're highly organized, collaborative, and ready to contribute to a high-performance team.About the...

  • Chief Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,000,000

    Job OpportunityA senior technical support specialist is needed to provide advanced assistance for global clients on MDM/UEM platforms.The ideal candidate will have strong experience with enterprise software and SaaS, as well as excellent troubleshooting and communication skills.Key ResponsibilitiesProvide L2/L3 support for global customers on MDM/UEM...

  • Part-Time Technical Support Specialist

    1 week ago

    Rizal, Philippines beBeeEngineering Full time ₱400,000 - ₱800,000

    Job OpportunityWe are seeking a highly skilled and detail-oriented Technical Support Specialist to provide technical assistance for ongoing engineering projects.The ideal candidate will have strong analytical skills, the ability to work independently, and excellent communication skills.About the JobThis is a part-time position with 20 hours/week.The schedule...

  • Technical Support Professional

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000

    Technical Support Role OverviewWe are seeking a skilled Technical Support Specialist to provide expert technical assistance to customers via live chat and tickets.Key Responsibilities:Provide technical support on products and troubleshoot complex issues to exceed customer expectations.Simplify technical issues into actionable steps for customers of all...

  • Remote Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱1,836,720 - ₱2,218,600

    We are seeking highly skilled Technical Support Specialists to join our team of experts who provide exceptional technical assistance and troubleshooting support for a variety of clients.The ideal candidate will have excellent communication skills, a strong command of the English language, and be able to respond to technical inquiries in a timely and...