Remote Technical Support Specialist
7 days ago
We are seeking highly skilled Technical Support Specialists to join our team of experts who provide exceptional technical assistance and troubleshooting support for a variety of clients.
The ideal candidate will have excellent communication skills, a strong command of the English language, and be able to respond to technical inquiries in a timely and effective manner.
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow established protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
We are an equal opportunity employer and value diversity across our workforce. We strive to create a work environment that is inclusive and respectful of all employees.
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