Remote Technical Support Professional
2 days ago
MCI delivers tailored solutions to meet client needs. We seek skilled, customer-focused professionals to provide technical assistance and troubleshooting support across industries.
You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity. Strong proficiency in English is required. Candidates must have prior call center experience and a quiet work environment.
Job Responsibilities- Respond to inbound technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
Ideal candidates are highly motivated and dedicated. The following qualifications apply:
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work-from-home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office.
- Familiarity with Windows operating systems.
We offer competitive compensation and benefits to support our team members.
- HMO Coverage.
- Dental coverage.
- Free meals during training.
- Performance and loyalty bonuses.
- Opportunities for growth and promotion.
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