Technical Support Professional

1 day ago


Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Opportunity:

We are seeking a highly skilled technical professional to provide first-level support to our customers.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and experience in troubleshooting hardware, software, and connectivity issues.

Responsibilities include providing step-by-step solutions to customers, documenting all technical issues and resolutions in the system, and escalating unresolved issues to higher-level support teams.

Additionally, the successful candidate will stay updated on product knowledge and technical procedures, ensuring high customer satisfaction through effective communication.

Key Responsibilities:

  • Provide first-level technical support via phone, chat, or email
  • Troubleshoot hardware, software, and connectivity issues
  • Guide customers through step-by-step solutions
  • Document all technical issues and resolutions in the system
  • Escalate unresolved issues to higher-level support teams
Benefits:

Our company offers a competitive compensation package that includes HMO coverage, dental coverage, free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats, and more.



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