Remote Technical Support Professional

2 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,000

Our company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions. We dedicate ourselves to propelling businesses forward through our comprehensive suite of services.

We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services across over 150 countries worldwide.

As a Technical Support Specialist, you will be responsible for providing outstanding customer service and support to our customers on a project basis only.

Mandatory Prerequisites:
  • Must have their own laptop/desktop meeting the minimum qualifications: processor - Core i5 or higher, RAM - 8GB or higher
  • Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps
  • A quiet, private place in your home where you can work without background noise and without interruption
Key Skills and Qualifications:
  • More than 1 year of technical support experience
  • Open to flexible or shifting schedules to support our customers
  • Excellent English communication skills (oral and written)
  • A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting
  • A creative thinker to develop new ideas and solutions that would help improve processes/workflows
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Basic technical support background
  • Experience in answering chats, emails, and calls
  • A positive attitude towards work and a willingness to learn
  • Empathetic to customers
  • Calm under pressure
  • Can work with minimal to no supervision
Job Responsibilities:
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Providing technical support and assistance to customers in a courteous and effective manner
  • Resolving customer issues and escalating complex problems to the appropriate department
  • Assisting customers in setting up and troubleshooting technical issues with software and hardware
  • Developing and maintaining product knowledge and expertise to provide customers with accurate and up-to-date information

At our company, we empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. Our mission is to foster an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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