Technical Support Professional

2 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,480,000
Job Overview

We are seeking a skilled Technical Support Professional to provide exceptional end-user support via phone, email, and chat.

Main Responsibilities:
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform and document daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Provide Multifactor Authentication, Single Sign-On and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
  • Provides support for general 'how-to' inquiries.
Key Qualifications:
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.
  • Understanding of call center metrics and KPIs.

This is a shift-based position working Monday-Friday, 9:00am-6:00pm EST. Our team provides excellent opportunities for growth and professional development, making this an ideal choice for those looking to advance their careers in technical support.

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