Remote Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to provide expert technical assistance and troubleshooting support for clients across various industries.
- The ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have a strong command of the English language.
- Strong problem-solving skills, analytical thinking, and ability to learn quickly are essential for this role.
- Respond to technical inquiries via phone, chat, or email in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues using industry-standard tools and techniques.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in our system.
- High school diploma or equivalent required; degree in computer science or related field preferred.
- Previous call center experience and/or technical support experience is highly desirable.
- Typing speed of 20+ WPM and basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems and network protocols.
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
- Competitive salary and benefits package.
- HMO coverage plus dependent - Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage.
- Dental coverage – in-house dental assistance worth ₱5,000.
- Free meals during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry and meals.
- Performance and loyalty bonuses.
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