Remote Technical Support Specialist

3 days ago

Angeles City, Central Luzon, Philippines beBeeTechnician Full time ₱100,000 - ₱120,000
Overview

Located remotely, this role offers a unique opportunity to provide technical assistance and support for clients across various industries.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking skilled and customer-focused Technical Support Representatives to join our team and provide exceptional service experiences for our clients.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Benefits:

  • Competitive compensation package
  • Comprehensive health insurance
  • Retirement savings plan
  • Professional development opportunities
  • Recognition and reward programs
Working Conditions

Working Conditions:

  • This job operates in a professional office environment
  • The employee will be regularly required to operate a computer and other office equipment
  • The employee may occasionally be required to move about the office to accomplish tasks
Diversity and Equality

Diversity and Equality:

We believe diversity is a strength and strive to create an inclusive environment where every employee feels valued and respected. We are committed to equal employment opportunities and consider applicants based on their qualifications, skills, and experience.

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