Bilingual Customer Service Representative

6 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly motivated and bilingual Spanish-English speaker to join our team as a Remote Bilingual Call Center Associate. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences across multiple communication channels.

This is an exciting opportunity to grow with a dynamic and innovative company that values its employees and strives to deliver tailored solutions to meet the diverse needs of our clients.

If you are passionate about delivering top-notch customer service, empathetic, responsive, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and protect customer data.
Qualifications:
  1. Able to work 18 years old or older.
  2. High school diploma or equivalent required.
  3. Fluent in Spanish and English (spoken and written).
  4. At least 6 months experience in voice, email, and chat support as a Spanish-speaking agent.
  5. Typing speed of 40+ WPM with 95% accuracy.
  6. Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  7. Strong written and verbal communication skills.
  8. Familiarity with Windows PC applications and ability to learn new systems.
  9. Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  10. Experience with CRM platforms is a plus.
Benefits

This is an exciting opportunity to grow with a dynamic and innovative company that values its employees and strives to deliver tailored solutions to meet the diverse needs of our clients.

The ideal candidate will have strong written and verbal communication skills and be able to handle high-pressure situations effectively.

We offer a competitive compensation package and opportunities for professional growth and development.

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