Customer Service Representative

24 hours ago

Lipa City, Calabarzon, Philippines beBeeCommunication Full time ₱150,000 - ₱225,000
Job Summary

We are seeking a skilled customer service representative to provide exceptional phone support to clients. This role involves performing routine tasks under regular supervision, promoting excellent communication skills and client satisfaction.

Key Responsibilities
  • A high school diploma or equivalent is required; an associate's degree is preferred for advanced roles.
  • Previous customer service experience with a focus on phone-related interactions is essential.
  • Familiarity with Microsoft Office applications is necessary for data management and analysis.
  • Proficiency in bilingual languages may be required for certain clients, enhancing cross-cultural communication.

Skills and Abilities:

  • Strong knowledge of products and procedures is vital for providing accurate information and solutions.
  • Excellent phone and computer skills are crucial for efficient task completion and client engagement.
  • Outstanding customer service skills, including patience and empathy, are essential for success in this role.
  • Ability to remain composed and objective in challenging situations promotes effective problem-solving.
  • Strong listening and comprehension skills ensure accurate understanding of client needs.
Work Environment
  • This position requires constant work in a climate-controlled call center environment, ensuring comfort and productivity.
  • Regular use of phones and computers is expected, promoting efficiency and accuracy.
Physical Demands
  • This role involves constant sedentary work, emphasizing the importance of physical well-being and office ergonomics.
About Our Organization

Our organization values diversity and equal opportunities, making hiring decisions based solely on job-related qualifications and without regard to protected characteristics.

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