Bilingual Customer Experience Ambassador

16 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $65,000
Job Title: Bilingual Customer Service Representative">

At MCI, we're seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and conflict resolution skills.

As a bilingual representative, you will be expected to communicate with customers in multiple languages, responding to their inquiries and resolving issues in a timely and professional manner. Your strong interpersonal and communication skills will enable you to build rapport with customers, understand their needs, and provide personalized solutions that meet their expectations.

Key Responsibilities:

  • Provide exceptional customer service through multiple channels, including phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers in multiple languages
  • Build rapport with customers and understand their needs
  • Provide personalized solutions that meet customer expectations

Requirements:

  • High school diploma or equivalent required
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset

Benefits:

  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

Equal Opportunity Employer:

At MCI, we are an equal opportunity employer and welcome applications from diverse candidates. We believe in creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

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