
Remote Bilingual Customer Service Representative
20 hours ago
Bilingual Call Center Representative
About the Job:Are you a highly motivated and empathetic individual who is fluent in both English and Spanish?
We are looking for someone to handle inbound and outbound calls with professionalism and excellence.
The ideal candidate will be responsible for assisting customers via phone, email, and live chat, while providing timely and accurate responses.
Key Responsibilities:- Customer Interaction: Manage inbound and outbound calls, resolve issues efficiently, and provide solutions to customer concerns.
- Communication Skills: Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
- Problem-Solving: Understand customer needs and resolve issues effectively, escalating unresolved concerns to supervisors when necessary.
- Technology Proficiency: Use technology platforms to complete tasks and maintain accurate records.
- Must be 18 years or older.
- High school diploma or equivalent.
- Fluent in Spanish and English (spoken and written).
- Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
- Typing speed of 40+ WPM with 95% accuracy.
- Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
- Strong written and verbal communication skills.
- Familiarity with Windows PC applications and ability to learn new systems.
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with CRM platforms is a plus.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Flexible scheduling and work-life balance.
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