Team Director

2 weeks ago

Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱550,000 - ₱750,000
Job Overview

We are seeking a skilled Team Leader to oversee our team's daily operations. In this role, you will be responsible for managing team attendance, updating leadership on issues or updates, and providing excellent service to clients.

Key Responsibilities:
  • Act as the main point of contact for team members regarding process or product questions.
  • Collaborate with training associates to onboard new hires.
  • Review calls and tickets to ensure SLAs are met.
  • Send nightly updates or end-of-day reports.
  • Handle calls and tickets while providing excellent service.
  • Monitor calls and assist with Quality Assurance audits.
Requirements:
  • Strong verbal and written communication skills.
  • Background in performance management concepts.
  • Flexibility with shifting schedules and availability to work on holidays.
  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • Service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Strong decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.

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