Customer Experience Director

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000

Job Title:

Customer Experience Director

As a Customer Experience Director, you will play a key role in driving business growth and customer retention through consistent customer interaction, Quarterly Business Reviews (QBRs), and management of a portfolio of customers. Your primary goal is to maximize the customer experience, grow the base of business through upgrades, product cross-selling, and maintain our industry-low customer churn rate.

Key Responsibilities:
  • Cultivate a deep understanding of CommandLink's products, technology, software, and support methodology.
  • Leverage proprietary software tools for maintaining regular communication with customers, staying ahead of their technology initiatives, and positioning CommandLink to grow partnerships with mid-market and enterprise customers.
  • Gain the trust of assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycle.
  • Implement strategic initiatives created in cooperation with leadership that identify opportunities for product cross-selling and work with resources through sales cycles to win additional business.
  • Manage proprietary software tools, including CRM, quote tool, sales play automation tool, and KPI dashboards, to ensure metrics are achieved.
Requirements:
  • 4-year college degree or equivalent experience.
  • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Effectiveness and comfort interacting with customer leadership teams, including customer presentations, demonstrations, leading QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and computer software skills.
  • Positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • Charismatic personality that can quickly gain trust of customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
Benefits:
  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage addition of great new people to the team.
About Us:
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Software Development.

  • Director of Customer Experience

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Associate Director role is a key position in the organization's business development and sales function.The primary objective of this role is to develop and implement effective call center strategies and operations that enhance customer satisfaction and drive business growth.Key responsibilities include planning and implementing call...

  • Experience Director

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,000,000

    Improve Customer ExperienceTrafilea operates as a dynamic and innovative Tech E-commerce Group with direct-to-consumer brands in the intimate apparel and beauty sectors.We have an online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea focuses on creating high-quality products and services that enhance the...

  • Director of Customer Experience Strategy

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeProduct Full time ₱800,000 - ₱1,000,000

    As a Product Management Director, you will be responsible for shaping the future of our innovative customer care products and solutions that leverage cutting-edge generative AI technology.We are seeking experienced and visionary product managers to lead these initiatives. Key responsibilities include defining product vision, strategy, and roadmap based on...

  • Director

    1 week ago

    Makati City, National Capital Region, Philippines Aickman&Greene Full time ₱3,600,000 per year

    Aickman&Greene is hiring a Full time Director role in Makati City, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: EveningMore than 4 years of relevant work experience required for this roleExpected salary:...

  • Customer Experience Specialist

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,700,000

    Job Title: Customer Experience SpecialistThis is an exciting opportunity to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service by addressing customer inquiries and resolving complaints in a timely and professional manner.About the Role:We are seeking a highly skilled and...

  • Customer Experience Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000

    Job DescriptionThe primary role of the Customer Service Representative is to provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.Serve as the primary point of contact for customers via phoneProvide timely and effective assistance to customers, ensuring a positive experience.Maintain a...

  • Customer Experience Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱400,000

    We are seeking a highly skilled specialist to deliver exceptional customer experiences. The ideal candidate will have 1-2 years of customer service experience and be proficient in CRM/account management software.Key Responsibilities:Servicing Customers: Support customers via direct chat or phone, responding to all messages within the Service Level...

  • Customer Experience Representative

    5 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱15,000 - ₱20,000

    Job Title: Customer Experience RepresentativeWe are seeking a highly skilled and customer-focused individual to assume the role of a Customer Experience Representative.Key Responsibilities:Maintain high standards of service, ensuring order, timeliness, and cleanliness in all interactions with customers.Provide exceptional customer service by taking orders,...

  • Customer Experience Lead

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time $120,000 - $150,000

    Job OpportunityWe are seeking a seasoned professional to lead our customer support function. As a key member of our team, you will be responsible for delivering high-quality support experiences to our clients and partners.Main ResponsibilitiesDevelop and implement customer service policies and procedures to align with business objectives.Collaborate with...

  • Customer Experience Champion

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeExperience Full time ₱5,000,000 - ₱8,000,000

    Job OverviewAs a key member of our dynamic team, you will be responsible for enhancing the shopping experience of our customers and ensuring their interests are represented in business decisions.About Our CompanyWe are a forward-thinking Tech E-commerce Group with a strong focus on direct-to-consumer brands. We utilize data-driven strategies to drive...