Help Desk Professional

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱480,000 - ₱640,000
Job Overview

A customer-facing professional will be responsible for providing technical support to customers, troubleshooting and resolving issues in a timely manner.

The ideal candidate should possess excellent communication skills, both verbal and written, as well as hands-on experience with hardware troubleshooting and equipment support.

  • Full-time remote work, Monday to Friday, 9am to 6pm, weekends off.
  • Minimum internet speed requirement of 10 Mbps (DSL or FIBR).
  • Quiet and conducive working environment.

Key Responsibilities:

Technical Support
  • Customer inquiries – provide technical training and documentation to support teams.
  • Level 2 phone and email support.
  • Manage and resolve tickets and SLAs.
  • Maintenance tasks and routine system checks.
  • Evaluate and escalate issues to Level 3 technical support and management when necessary.
Technology Maintenance and Improvement
  • System configuration involves understanding software code and data structures.
Desktop and VoIP Support
  • Perform analysis, diagnosis, and resolution of problems for end-users, recommending corrective solutions, including remote troubleshooting.
  • Install, configure, test, maintain, monitor, and troubleshoot hardware, VoIP devices, printing/scanning devices, software, and other products to meet service level agreements.
  • Administer desktop tools, including Office 365 and Dropbox.
  • Liaise with third-party vendors as needed.
Requirements
  • Excellent communication skills.
  • Hands-on experience with hardware troubleshooting and equipment support.
  • Application/System Maintenance activities.
  • Bonus: Knowledgeable in SSL/TLS and REST APIs.
  • Bonus: Experienced with MySQL and SQL syntax.
  • Bonus: Background in VoIP systems and network support, including VoIP Software.
  • Bonus: Familiarity with NodeJS, Python, and related technologies and frameworks.

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