Help Desk Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $60,000 - $120,000

Job Title: Customer Support Professional

Description:

We are seeking a skilled and dedicated customer support professional to deliver exceptional service to our clients. As a key member of our team, you will be responsible for providing timely and professional responses to customer inquiries through various channels.

Duties and Responsibilities:

  • Respond to customer inquiries in a timely and professional manner via phone, email, live chat, and social media platforms.
  • Deliver an outstanding customer experience by efficiently resolving customer issues and concerns.
  • Build strong relationships with customers to increase loyalty and retention.
  • Take ownership of customer issues and resolve them on the first contact by understanding their needs and providing effective solutions.
  • Follow through on commitments and promises made to customers to ensure their satisfaction.
  • Complete assigned tasks and requests from management.
  • Collaborate with the team to improve customer service experiences and processes.
  • Adhere to established company policies and procedures for handling customer service requests.
  • Additional duties and responsibilities may be assigned based on business needs.

Requirements:

  • Strong proficiency in computer applications and software.
  • Typing speed of 45 WPM or higher.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills and a passion for delivering an outstanding customer experience.
  • Ability to work as part of a team and possess a high energy level.
  • Diploma or Bachelor's Degree preferred.
  • Minimum 2 years of experience in customer service or sales required.

Working Conditions:

This is a full-time position working in a fast-paced customer service environment. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work well under pressure.

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