Technical Support Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnician Full time ₱750,000 - ₱1,250,000
Service Desk Technician: A Technical Support Role

As a Service Desk Technician, you will play a vital role in providing advanced technical support to resolve escalated issues from Level 1 support.

This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Service Desk Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues.

Your profile includes a wide range of responsibilities:

  • Providing technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handling escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Escalating unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborating with cross-functional teams such as NOC and L1 to ensure a seamless customer experience.
  • Conducting root cause analysis for recurring issues and providing recommendations for resolution.
  • Documenting resolutions and updating knowledge base articles.

You will work closely with various teams to resolve issues efficiently and effectively.

Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
Benefits

We offer a comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. We prioritize a healthy work-life balance.

About Us

We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry. We provide innovative full-stack technology services and communication solutions, serving clients across the globe.

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