Real Estate Technical Support Associate

2 days ago


Cavite City, Calabarzon, Philippines beBeeCustomer Full time $6,600 - $8,400
Job Opportunity: Real Estate Support Specialist

We are seeking a skilled support professional to join our team. As a Real Estate Support Specialist, you will be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.

  • Key Responsibilities:
  • Support Clients: Serve as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
Requirements:
  • 2+ years of customer support or technical experience in a fast-paced environment.
  • Experience working in live chat or tech support environments with multiple tools and platforms.
  • Strong written and verbal communication skills with attention to detail.
  • Ability to multitask across chat, email, and task tools while maintaining accuracy and efficiency.
  • Quick learner with a passion for technology and problem-solving.
  • Organized, reliable, and detail-oriented individual who is committed to excellence.


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