Digital Customer Experience Champion
2 days ago
About Us
">- Outsourced Doers is a leading provider of digital marketing solutions.
We are seeking a Client Experience Specialist to join our team
">- ">
- We believe in delivering exceptional client experiences and making a real difference in the businesses we support.
The ideal candidate will have
">- A passion for enhancing client experiences
- A strong understanding of client service practices
Key Responsibilities include
">- Escalation Resolution: Handle escalations with the goal of resolving within KPI and providing troubleshooting support for team members
- Process Management and Client Experience Improvement: Review procedures and client experience pathways for improvements, analyze client data to improve the client experience, and assist in creating and reviewing policies and practices
- Client Success NPS: Manage Net Promoter Score (NPS) surveys and response processes, consistently monitor NPS, and implement new initiatives to grow our NPS score
Requirements
">- Minimum 5 years of experience in a client-facing role or client experience management
- Experience supervising others in a virtual setting
- Strong stakeholder management skills
Benefits
">- Competitive base salary
- Financial Performance-based Incentives
- 100% Permanent Work from home with fixed schedules
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